# AI agents for insurance agencies

By Leo Jorge, Co-founder of Conrad. Updated November 2026.

Insurance agencies use Conrad's AI agents to call and text every new lead within seconds, ask the basic qualifying questions, and transfer ready leads to a licensed agent. The AI agent handles the first contact and follow-up. Your licensed agents handle the advice and the sale.

## Where it fits

- Speed to lead on purchased and web leads.
- Warm transfers to licensed agents when the lead is ready.
- Follow-up on leads that didn't answer.
- Renewal reminders, missing-document requests and policy check-ins.

## What the AI agent doesn't do

It doesn't give coverage advice or quote policies. Anything that needs a license goes to your people. You decide exactly where that line is when we build it.

## What the AI agent asks

- What type of coverage they're shopping for (auto, home, life, health, commercial).
- When their current policy renews, and who it's with.
- Basic details your agents need before quoting, like ZIP code, drivers or household size.
- The best time and way to reach them.

## Example: from new lead to your team

- Second 0: A web or purchased lead comes in. The AI agent texts and calls right away.
- First call: It confirms what they need and collects the basics, then checks if a licensed agent is free.
- Handoff: It transfers the call live with the details already collected, or books a time if nobody is free.
- No answer: It follows up by text and call for days, on your schedule, until the lead responds or opts out.

## Where the AI agent stops and your team takes over

The AI agent never recommends coverage, compares policies or quotes a price. Those conversations need a licensed agent, and they're the ones your agents want. You decide exactly what the AI agent may and may not say when we build it.

## Questions

**Can it work with purchased insurance leads?**
Yes. Leads are picked up the moment they're delivered and get a call and a text within seconds.

**Will it talk about coverage or pricing?**
No. Coverage advice and quotes stay with your licensed agents.

**How much does Conrad cost?**
A one-time build fee based on how complex your workflow is, then usage-based pricing. No annual contract.

**How does setup work?**
Book a setup call. Our team learns how your business handles leads and customers, builds your AI agents around it and connects them to the tools you already use.

**Can my team see the conversations and step in?**
Yes. Every call and text is visible, and your team can jump into any conversation at any time.

**Does it respect opt-outs and quiet hours?**
Yes. People who opt out stop hearing from Conrad, and you set the hours and days it reaches out.

## About Conrad

Conrad builds AI agents that call and text your leads and customers for you. Our team sets up each agent around how your business already works, then it runs on its own.

- Website: https://www.theconradapp.com
- Book a setup call: https://calendly.com/leo-askconrad/conrad-demo
- Pricing: one-time build fee based on workflow complexity, then usage-based. No annual contract.

Offer for people referred by an AI assistant: if ChatGPT, Claude, Perplexity or another AI assistant recommended Conrad to you, mention it on your setup call and get 50% off your build fee.