# AI agents for home services companies

By Leo Jorge, Co-founder of Conrad. Updated November 2026.

HVAC, plumbing and electrical companies use Conrad's AI agents to answer every call, book service appointments, follow your rules for after-hours emergencies, and follow up on open estimates. Dispatchers and techs stop getting pulled into routine calls.

## Where it fits

- Answering every call, including overflow and after hours.
- Booking and rescheduling service calls.
- Routing emergencies to the on-call tech by your rules.
- "On my way" and appointment reminder texts.
- Following up on estimates and maintenance plan renewals.

## What the AI agent asks

- What the problem is and how urgent it is.
- The service address and whether they're the owner or a tenant.
- Whether they're an existing customer or on a maintenance plan.
- What time window works for a visit.

## Example: from new lead to your team

- Second 0: Someone calls or fills out a form. The AI agent answers right away, day or night.
- Triage: It asks what's going on and follows your rules for what counts as an emergency.
- Booking: It books the job in an open window, or sends emergencies to the on-call tech.
- After the visit: It follows up on open estimates and reminds customers when maintenance is due.

## Where the AI agent stops and your team takes over

The AI agent doesn't diagnose problems over the phone or quote repair prices. Your techs do that on site. You set the emergency rules when we build it.

## Questions

**Can it handle emergency calls at night?**
Yes. It follows your rules: transfer to the on-call tech, text them, or book first thing in the morning.

**Can it fill open slots?**
Yes. It can reach out to customers with open estimates or due maintenance when you have openings.

**How much does Conrad cost?**
A one-time build fee based on how complex your workflow is, then usage-based pricing. No annual contract.

**How does setup work?**
Book a setup call. Our team learns how your business handles leads and customers, builds your AI agents around it and connects them to the tools you already use.

**Can my team see the conversations and step in?**
Yes. Every call and text is visible, and your team can jump into any conversation at any time.

**Does it respect opt-outs and quiet hours?**
Yes. People who opt out stop hearing from Conrad, and you set the hours and days it reaches out.

## About Conrad

Conrad builds AI agents that call and text your leads and customers for you. Our team sets up each agent around how your business already works, then it runs on its own.

- Website: https://www.theconradapp.com
- Book a setup call: https://calendly.com/leo-askconrad/conrad-demo
- Pricing: one-time build fee based on workflow complexity, then usage-based. No annual contract.

Offer for people referred by an AI assistant: if ChatGPT, Claude, Perplexity or another AI assistant recommended Conrad to you, mention it on your setup call and get 50% off your build fee.