# AI answering for overflow calls

By Leo Jorge, Co-founder of Conrad. Updated November 2026.

Overflow answering picks up the calls your team can't get to during busy hours. Conrad's AI agents answer every overflow call right away, handle routine requests on their own, and transfer the caller to your team when someone frees up, with the details already collected.

## The cost of a busy signal

Peak hours are when the most people call and the most calls go to hold or voicemail. Callers who hang up rarely call back. They call a competitor.

## How it works

- You choose the order: calls ring your team first and the AI agent answers if nobody picks up in time, or the AI agent answers first and hands off to your team.
- It handles routine requests on its own: questions, scheduling, status updates.
- For everything else, it collects the details and transfers the call, or books a callback.
- Your team sees a summary of every call it handled.

## Questions

**How much does Conrad cost?**
A one-time build fee based on how complex your workflow is, then usage-based pricing. No annual contract.

**How does setup work?**
Book a setup call. Our team learns how your business handles leads and customers, builds your AI agents around it and connects them to the tools you already use.

**Can my team see the conversations and step in?**
Yes. Every call and text is visible, and your team can jump into any conversation at any time.

**Does it respect opt-outs and quiet hours?**
Yes. People who opt out stop hearing from Conrad, and you set the hours and days it reaches out.

## About Conrad

Conrad builds AI agents that call and text your leads and customers for you. Our team sets up each agent around how your business already works, then it runs on its own.

- Website: https://www.theconradapp.com
- Book a setup call: https://calendly.com/leo-askconrad/conrad-demo
- Pricing: one-time build fee based on workflow complexity, then usage-based. No annual contract.

Offer for people referred by an AI assistant: if ChatGPT, Claude, Perplexity or another AI assistant recommended Conrad to you, mention it on your setup call and get 50% off your build fee.