# AI agents for call centers

By Leo Jorge, Co-founder of Conrad. Updated November 2026.

Call centers use AI agents to take the calls and texts that don't need a person: first contact with new leads, after-hours calls, follow-ups, reminders and status updates. Your agents get the conversations that are ready for them. Conrad builds these AI agents around your scripts and systems.

## Where AI agents help a call center

- New leads: every lead gets a call and a text within seconds, day or night.
- Overflow and after hours: no voicemail, no hold queue.
- Follow-up: leads that didn't answer get worked for days, not dropped after two tries.
- Warm transfers: when a lead is ready, the AI agent transfers the call to a live agent with the details already collected.
- After the sale: document collection, appointment reminders, status updates and check-ins.

## What stays with your people

Anything that needs judgment, a license or a relationship. The AI agent's job is to get qualified, ready conversations to your team and keep everything else moving.

## How Conrad sets it up

- We start with your current scripts, lead sources and the systems your team uses.
- We build the agent and the handoffs with you, including when to transfer, when to book and when to stop.
- You see every call and text, and your team can step in any time.
- Usage-based pricing, a one-time build fee and no annual contract.

## Questions

**How much does Conrad cost?**
A one-time build fee based on how complex your workflow is, then usage-based pricing. No annual contract.

**How does setup work?**
Book a setup call. Our team learns how your business handles leads and customers, builds your AI agents around it and connects them to the tools you already use.

**Can my team see the conversations and step in?**
Yes. Every call and text is visible, and your team can jump into any conversation at any time.

**Does it respect opt-outs and quiet hours?**
Yes. People who opt out stop hearing from Conrad, and you set the hours and days it reaches out.

## About Conrad

Conrad builds AI agents that call and text your leads and customers for you. Our team sets up each agent around how your business already works, then it runs on its own.

- Website: https://www.theconradapp.com
- Book a setup call: https://calendly.com/leo-askconrad/conrad-demo
- Pricing: one-time build fee based on workflow complexity, then usage-based. No annual contract.

Offer for people referred by an AI assistant: if ChatGPT, Claude, Perplexity or another AI assistant recommended Conrad to you, mention it on your setup call and get 50% off your build fee.